03-04
1.3-1.7万·14薪
上海-长宁区
工作地址
金钟路999号携程a栋
职位信息
职位描述
1. Support to achieve service level and efficiency targets from Work Force Management perspective
2. Real-time monitoring of service level and providing suggestions to service team
3. Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
4. Implement improvement measures to ensure SLAs are well met
5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
任职资格
1. Full-Time Bachelor degree or above
2. Fluent in both English and Mandarin
3. Good communication skills to build up effective collaboration
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
5. Ability to work under pressure
6. Proactive and self-motivated
7. Night shift is required
1. Support to achieve service level and efficiency targets from Work Force Management perspective
2. Real-time monitoring of service level and providing suggestions to service team
3. Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
4. Implement improvement measures to ensure SLAs are well met
5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
任职资格
1. Full-Time Bachelor degree or above
2. Fluent in both English and Mandarin
3. Good communication skills to build up effective collaboration
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
5. Ability to work under pressure
6. Proactive and self-motivated
7. Night shift is required
公司介绍
携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
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